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Product Warranty

1 to 1 Exchange Policy 

All our products come with a 1 to 1 exchange warranthy. It's fast, easy and just return the item of purchase.

Products can only be exchanged if there is any manufacturing or unsatisfactory fault. Items are not exchangeable due to any negligence caused after you have accepted delivery of products deemed to be in good condition.

No Refund Policy

Validity Period

1-to-1 exchange is valid within a 6-month period from date of purchase or receipt of goods.

Usage Condition

The 1-to-1 exchange is void if the product shortcoming or default is due to negligence in usage beyond its intended functions or applications.

Exchange eligibility

The product to be exchanged must be unused or in its original condition as received or in its original packaging. Proof of purchase may be requested for verification.

Customised /Special Order Exchange

For products that are customised or of special order, the replacement product will be from house brands or other products of equal value.

1. We strive to ensure prompt service and customer satisfaction with this unique 1-to-1 Exchange Policy.

2. Please contact the sales partner or sales person serving you for your 1-to-1 Exchange Policy entitlement when required.

3. You can also contact our Customer Support at info@foccasia.com.

4. Thank you for your continued support.


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